FAQs – JS Industries Australia

Frequently asked questions

Have surfboard prices increased?

We’ve had to increase our prices due to the rising cost of raw materials like foam blanks, fiberglass and resin, which are the core components of all surfboards. In addition to better pay for our craftsmen, this new RRP allows us to continue producing the best surfboards in the world. All of our PU surfboards are still made locally from start to finish at our Gold Coast, AUS factory.

Does JS accept returns?

We offer 30 Day Free Returns to all brand new JS Surfboards purchased online, although it does not include any discounted, ex-team, ex-demo or factory seconds boards.

Can I buy direct from the Factory?

Yes, we now have a factory store the JS Garage Kirra. See here for store updates, stock and opening hours.

Otherwise, to find a store near you stocking the JS range click here.

How long will I have to wait for my new board?

Currently production time is about 4 - 6 weeks for a standard PU board depending on the workload at the factory. HYFI/EPS (Epoxy boards) tend to take a bit longer, around 14-16 weeks currently.

What if there's a problem putting my board through the online checkout?

Clear the cookies in your browser, close it, and revisit the website. If any problems persist please email us via info@jsindustries.com.

What size boards do the Pro’s ride?

As a model is developed it is almost always based on specs from team testing. As a result, the team guys will be riding one of the same sizes available in the model plan. You can see this model plan on each board page along with details on which team rider is riding what under it.

What size should I buy?

Selecting the correct board size depends on a range of different variables. Our volume calculator takes into account all major variables, from height/weight, age & fitness to the waves you surf on a regular basis have been taken into account to get you closer to your ideal surfboard.

You can also reach out to us or your local Traktor dealer about your personal preferences and situation.

How do I look after my surfboard?

Be careful with your surfboard, both in and out of the water! Don't leave it in the sun, ensure any minor dings are attended to quickly and always keep your board in a board bag.

If you can tick these few simple boxes then there's a great chance your Traktor will be your best friend for a long, long time. Enjoy!

Should I change my dimensions or volume when choosing a HYFI or CarboTune board?

Throughout the development of these technologies, during which the team tried dozens of prototypes in a range of different models, they found their boards worked best in standard dimensions. While the EPS core and epoxy elements of these constructions do add a small degree of extra flotation, testers like Dusty Payne felt it was only just enough to notice a slight increase in buoyancy and ease of paddling, but not enough to warrant making any changes to dimensions or overall volume.

It's also worth noting that the rails in the HYFI & CarboTune range are slightly lowered compared to the standard PU models, which serves to make it even easier for you to ride your normal dimensions in these constructions.

Which models are available in HYFI & CarboTune?

You can find the boards made stock in these constructions over on our surfboards page here.

Why can’t I track my board order in production?

This function is not possible just yet, but we are currently working to make this a seamless part of our ordering process. In the meantime, please email info@jsindustries.com for details.

Do you ship internationally to direct customers?

Yes. Please email info@jsindustries.com to request a shipping quote or we might be able to put you in touch with a stockist in your area.

How are boards packaged?

All boards are packaged with top grade bubble wrap inside cardboard packaging. On the rare occasion, if the freight company damages a surfboard, we will refund, repair or replace anything damaged or unridden. Please see our 30 day free returns policy for all unridden boards.

What fins go with certain models?

Fin pairing comes down to a range of factors, from surfer’s size, experience and ability. If you need further advice than is provided on each surfboard model description, please email info@jsindustries.com for further assistance.

Do boards come with fins?

No. Boards come with Futures Plugs or FCS Plugs so the surfer can then choose from the large array of fin type offerings.

What construction do you do customs in?

All models are available in PU. Only a selection of our most recent models are available in HYFI 3 and Carbotune.

Got a question for us that is not answered in the FAQs?

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